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Using chatbots to really understand your customer

It’s now clear that chatbots are not just a passing ship in the night. Over 2.5 billion people worldwide use messaging platforms like WhatsApp, Facebook Messenger, or Telegram, all of which are chatbot centric. Twitter, for example, introduced a bot-like feature within its Direct Messaging service to enable brands to interact more frequently with customers. Thus, bots are here to stay, but the question that businesses must address today is –

Artificial intelligence is changing the face of online shopping

Artificial Intelligence (AI) is changing the way you shop online. Specifically, it’s driving a change in two areas – search and customer service. Advancements in AI like deep learning and machine leaning combined with the rise in mobile commerce are now being put to use by retailers and e-commerce sites such as Amazon to improve the lives of online consumers. Both are software that learn to perform complex tasks without active

Here’s how to survive in the retail business despite Amazon

Retailers in the United States (US) and their counterparts across the globe are beginning to see a common business threat. That “danger” is in the form of Amazon, the online ecommerce giant that threatens to grab even more retail market share as the years roll by. Two brand new reports released in April have only gone to underline what was being said all these years – Amazon is growing at a

The War of the Algorithms

Algorithms are biased, opaque and scalable. Dr. Cathy O'Neil calls them Weapons of Math Destruction in her new book. In particular, those algorithms that are used to segment customers into the good, the bad and the ugly segments. Today, unknown to us, many aspects of our individual and corporate lives are governed by algorithms. This is the opacity that we are unaware of. It is the inconvenient truth that no one is

Top 5 trends in data analytics in 2016

Data analytics was on top of the investment list of many global organizations in 2016. Express Analytics analysts took a hard look at the data landscape around them to understand the direction in which big data and analytics had moved this year. The EA team realized that there was much forward movement on cognitive computing, artificial intelligence and machine learning. Based on feedback received, we've prepared this simple, yet, incisive infograph to

Use of Artificial Intelligence in customer interaction is getting intelligent

Artificial Intelligence (AI) is back in the headlines as more and more companies like Amazon, Google, Facebook, Twitter and Microsoft have started to commercialize its use. Four important developments in the past few days on this front caught our eye. The most recent was last week's announcement of an AI partnership by Google, Facebook, Amazon, IBM and Microsoft. The new alliance is dedicated to advancing public understanding of the sector, as

Will cognitive computing eventually transform the way we do business?

Cognitive computing today is like the embryonic chick beginning to peck its way out of the egg. - Hadley Reynolds, Principal Analyst, NextEra Research: May 2016. It’s been around for 50 years, going from the drawing board to the lab to field tests, but it’s only now that cognitive computing is on the cusp of going mainstream. World over, outside of tech companies who were early adopters, businesses have just about

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