Use Express Analytics’ proven AI solutions to increase customer research.
We at Express Analytics offer strategic CX consulting along with experienced resources to implement complete data analytics solutions.
Customer Analytics Services
Attract, engage & retain your best Customers
Express Analytics’s approach to customer engagement Empower your business with our framework of customer analytics solutions
Customer Analytics Services Include
Customer Profiling Analytics
- Express Analytics has mastered the art and science of profiling customers and modeling analytics based on their buying behavior.
- Our proprietary algorithms create a profile of your customers based on their long-term behavior and recent browsing activity. This dramatically decreases your cost of conversion and improves the return on marketing spend.
- We marry customer lifetime value with their journey stage and your product categories. Our algorithms detect which community they naturally align with, leading to micro-segmentation. We strive to achieve a solo segment based on the journey stage, community, and CLTV.
Customer Segmentation
- In today’s competitive landscape, complete customer information is a powerful source of competitive advantage for any organization. Our machine learning-based customer analytics solutions segment your customers into personas.
- We create segments based on different attributes and advanced machine-learning algorithms.
- Need-based segmentation considers Customer needs & wants are used to make segments.
- Value-oriented segmentation makes customers groups based on their economic score (value). RFM segmentation divides customers into best, likely to churn, loyal, etc. based on Recency, frequency, and monetary value of past transactions.
Behavioral Analysis
- We can predict customer actions with our behavioral analysis models that use machine learning algorithms on large data sets.
- We use predictive modeling and customer segmentation to get a deeper picture of a customer’s buying habits and preferences.
- This allows marketers to target each customer segment uniquely in an effective manner, and improve the response rate of campaigns.
Customer analytics solutions include
Win new customers with customer journey Mapping
Use cases for customer analytics
Who needs customer analytics?
Why Choose Express Analytics?
We offer different customer acquisition strategies as part of the customer acquisition process.
By analyzing data like a customer’s historical transactions and interactions, Express Analytics helps you identify customers who may be at risk of discontinuing a product or service, thereby controlling the rate of customer attrition.
Express Analytics uses advanced data analysis techniques to collect information related to your clients. The company provides customer analytics services to improve customer retention, CLV and grow your business.
We are engaged in offering customized solutions tailored to match your goals, and are available to provide continuous support.
