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AI

The Use Of AI in Customer Interaction

In a recent report, Gartner has forecast that by 2020, 85% of customer interactions will be managed without a human. Have you heard of ‘Oyster’, our Customer Data Platform? That’s our latest AI-driven, end-to-end data and analytics platform. It’s a cloud-based platform tha

| 16 Apr 2021

Using Chatbots to Really Understand Your Customer

It’s now clear that chatbots are not just passing ship in the night. Over 2.5 billion people worldwide use messaging platforms like WhatsApp, Facebook Messenger, or Telegram, all of which are chatbot-centric. Twitter, for example, introduced a bot-like feature within it

| 08 Aug 2017