Customer Experience

Customer Personalization: What Is it And How To Achieve It?

Data science is helping in rewriting the dynamics of business but in today’s fiercely competitive world the focus is on delivering a highly personalized experience to your customers. But it is no longer enough to merely talk of personalization; it is like paying l

| 02 Aug 2021

In Today’s Digital World, Competitive Advantage For Financial Services Lies Only In Customer Satisfaction

The results of a new poll released last week by the deVere Group show that more than half of the world’s millennials are happy to switch to, or already have, to a digital-only bank. In today’s digital world, competitive advantage for financial services lies only in cust

| 30 Jul 2021

5 Ways to A Better Customer Experience

How many times have your customers remarked after an interaction with your business – what an excellent experience? Whether you are a B2C or B2B company, the customer is king (sounds clichéd but it’s true), and customer satisfaction is your business’ ultimate aim i

| 08 Jan 2017