Customer Journey

Visualizing Customer Journey Using Sankey Diagram

Table Of Contents What is Sankey Diagram? Main Components Of A Sankey Diagram What Is A Customer Journey Map? Mapping Buyer Journeys With Sankey Diagrams Use Of Sankey Diagrams Across Industry Benefits Of Using Sankey Diagrams Drawbacks in using a Sankey diagram How To Create A

| 23 Dec 2020

5 Steps for Effective Customer Journey Mapping

Definition: A customer’s journey is a map that tracks the buyer’s experience. The starter’s block is the point of the first contact with the seller, the finish line is represented by the purchase order. The journey traces the process of engagement. Contrary to popular bel

| 06 Jun 2016