Online reputation tracking and voice of customer analytics
Brands, product marketing teams and franchise operations discover what's being said about them and how to remediate.
How it works
Real-time data feed
Scan websites and online forums like Google My Business for content on your business, brand.
Topic modeling
Use Artificial Intelligence to identify topics of discussion. Frame the context of the conversation.
Sentiment analysis
Use natural language processing to identity consumer sentiment and disposition.
Activated insights
Real-time alerts and reports sent back to relevant parties for follow-through
What it means for your brand and your franchisees
Higher NPS
Improve your net promoter score (NPS). Gain repeat business. Grow by word-of-mouth.
Faster response times
Real-time data parsing of reviews across forums is faster than working through organizational inertia.
Improved staff morale
Faster reaction on local issues helps corporate be in-tune with local issues. Improve staff retention.
Simple, transparent pricing.
Monthly
Yearly
Bronze | Silver | Gold |
|
No frills package with static reports | Standard package with on-demand reports | Premium package with chat support |
|
$99 | $399 | $799 |
|
| per month per site | per month per site | per month per site | |
| One time set-up fee | $250 | $600 | $1500 |
| API calls | Up to 25K | Up to 100K | Up to 500K |
| Vertical-specific dictionary | 1 | 1 | 1 |
| Number of topic models | Up to 10 | Up to 10 | Up to 10 |
| Sentiment model updates | Annual | Half-yearly | Quarterly |
| Support | Email + Chat | ||
| Analyst support | - | - | - |
| Emoji support | Optional (add $3/mo/site) | Optional (add $5/mo/site) | Optional (add $10/mo/site) |
| Additional dictionary per industry | Optional (add $150/mo/industry) | Optional (add $150/mo/industry) | Optional (add $150/mo/industry) |
| Additional topics | Optional (add $50/mo/site) | Optional (add $50/mo/site) | Optional (add $50/mo/site) |
| Languages | English | English, Spanish | English, Spanish |
Bronze | Silver | Gold |
|
No frills package with static reports | Standard package with on-demand reports | Premium package with chat support |
|
$1009 | $4050 | $8149 |
|
| per year per site | per year per site | per year per site | |
| One time set-up fee | $250 | $600 | $1500 |
| API calls | Up to 25K | Up to 100K | Up to 500K |
| Vertical-specific dictionary | 1 | 1 | 1 |
| Number of topic models | Up to 10 | Up to 10 | Up to 10 |
| Sentiment model updates | Annual | Half-yearly | Quarterly |
| Support | Email + Chat | ||
| Analyst support | - | - | - |
| Emoji support | Optional (add $3/mo/site) | Optional (add $5/mo/site) | Optional (add $10/mo/site) |
| Additional dictionary per industry | Optional (add $150/mo/industry) | Optional (add $150/mo/industry) | Optional (add $150/mo/industry) |
| Additional topics | Optional (add $50/mo/site) | Optional (add $50/mo/site) | Optional (add $50/mo/site) |
| Languages | English | English, Spanish | English, Spanish |
Get started
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FAQ
What is a dictionary?
This is a list of all unique words extracted from the corpus of reviews for a specific industry or sector.
What is a topic model?
Topic modelling refers to the task of identifying topics or categories covering the sentiment expressed in the consumer feedback.
What is a sentiment model?
A sentiment model is a technology for interpreting the opinion in the consumer feedback being monitored. It is a quantification of the emotion in the opinion – whether it is positive, negative or neutral.