Data-Driven Decision Making for Restaurants Industry
A study from McKinsey states that data-driven companies have a 23-fold increased possibility of client acquisition and a 6-fold increased possibility of customer retention. A couple of blogs posts ago we had talked of how data was fast becoming a very critical component in a restaurant’s kitchen. Know how data-driven decision-making is reshaping the restaurant industry.… Continue reading Data-Driven Decision Making for Restaurants Industry
Hemant Warudkar | 07 Aug 2016
5 Steps for Effective Customer Journey Mapping
Creating a perfect customer journey map can enable your customer support team to focus more on particular issues rather than problems brought on by a less personalized customer journey. Definition: A customer’s journey is a map that tracks the buyer’s experience. The starter’s block is the point of the first contact with the seller, the… Continue reading 5 Steps for Effective Customer Journey Mapping
Hemant Warudkar | 06 Jun 2016
How to Implement Multi Touch Attribution Modeling?
How to Implement Multi Touch Attribution Modeling? So does your Enterprise need a multi channel attribution strategy? Without doubt. We could extend a dozen reasons but here are two of them – the online and digital worlds have made a customer’s journey complex, different channels such as social media, for example, affect buying decisions in… Continue reading How to Implement Multi Touch Attribution Modeling?
Hemant Warudkar | 31 May 2016
Marketers: Shed Desktop Mindset, Mobile is The Tool of Customer Acquisition
Marketers: Shed Desktop Mindset, Mobile is The Tool of Customer Acquisition In 2017, approx. 197 billion mobile apps were downloaded from app stores. This type of app store competition, integrated with faster technology development in the industry, makes new customer acquisition more complicated for app advertisers. Earlier this week, PayPal’s Director of Mobile Commerce Rob… Continue reading Marketers: Shed Desktop Mindset, Mobile is The Tool of Customer Acquisition
Hemant Warudkar | 10 Mar 2016
Why Your Business Needs Emotion-based Customer Segmentation
Why Your Business Needs Emotion-based Customer Segmentation An article published in the Harvard Business Review (HBR) recently citing fresh research tries to initiate renewed debate on the importance of customer emotions in a marketing ecosystem. It calls for enterprises to pursue emotional connections as a science, and a strategy. Co-authored by Scott Magids and Alan… Continue reading Why Your Business Needs Emotion-based Customer Segmentation
Hemant Warudkar | 07 Dec 2015
How to Build A Right Prospects List for Your Business
In my previous blog post, we learned how to build a customer profile database, and the challenges while doing so. Taking off from there, today, I shall explain how to go about making a prospects list. Definition: A prospects list is a place very much like a catalog of those people or companies most likely to… Continue reading How to Build A Right Prospects List for Your Business
Hemant Warudkar | 21 Oct 2015
How to Build a Customer Profile Database
How to Build a Customer Profile Database? As I had promised in my previous post, I start today’s post by explaining how an Enterprise can operationalize analytics. The biggest challenge before any Enterprise, be it a B2B or B2C company, is – getting to know the customer. This is the first of the six important… Continue reading How to Build a Customer Profile Database
Hemant Warudkar | 11 Oct 2015
