How Smart Personal Assistants Transform Your Business
The introduction and adoption of Intelligent Personal Assistants (IPA) such as Google Assistant, Apple Siri, and Amazon Alexa have, to some degree, changed a customer`s journey. It`s over 7 years since the advent of the first IPA, so it would be the right time to ask thi
Hemant Warudkar | 31 Jul 2018
Human Behavior Prediction using Machine Learning Techniques
Customers leave behind an incomprehensible amount of data while they go about shopping. Making sense of that data and reacting in real time are the two things that will keep companies one-step ahead of their customers (and competition) in the present-day customer-centric world.
Hemant Warudkar | 13 Dec 2017
How Menu Engineering can Push Up A Restaurant’s Profits
How Menu Engineering can Push Up A Restaurant’s Profits In the first part of this blog post, we had read about how data analytics is being used by restaurants and fast-food chains in customer segmentation. Today, we will look at how analysis helps to build, or rather
Hemant Warudkar | 13 Sep 2017
Data Analytics Enriches A Customer’s Gastronomical Experience
How Big Data Analytics is Boosting the Food Industry? Big Data and its analysis have come as a disruptor for the food industry, more so for restaurants. There was a time when restaurants were largely run on the gut feelings of a manager or the whims and fancies of the ow
Hemant Warudkar | 03 Sep 2017
Chatbots and Customer Analytics
As we did read in the first part of this blog post, the chatbot space is relatively new. Not all bots are equal, and not many are configured around Artificial Intelligence (AI) yet. But that’s gonna change real quick. Know more about chatbots and customer analytics. Reme
Hemant Warudkar | 20 Aug 2017
Using Chatbots to Really Understand Your Customer
Using Chatbots to Really Understand Your Customer: Chatbot Customer Journey Using chatbots do you really understand your customer journey? It’s now clear that chatbots are not just passing ship in the night. Over 2.5 billion people worldwide use messaging platforms like W
Hemant Warudkar | 08 Aug 2017
How Artificial Intelligence has Influenced E-commerce – The Customer’s Story
Purchaser intent is akin to a guessing game but AI is taking out some of the guess work. Targeting buyer intent calls for using a combination of active and passive data to accurately deduce, with some degree of probability, whether a customer is in the market right now to buy or not.
Hemant Warudkar | 10 Jul 2017
5 Ways to A Better Customer Experience
5 Ways to A Better Customer Experience In a crowded market where customers have multiple options, they need a valid reason to select your brand. How many times have your customers remarked after an interaction with your business – what an excellent experience? Whethe
Hemant Warudkar | 08 Jan 2017
Use of Artificial Intelligence (AI) in Customer Interaction
Use of Artificial Intelligence in Customer Interaction: AI Customer Intelligence Artificial Intelligence (AI) is back in the headlines as more and more companies like Amazon, Google, Facebook, Twitter, and Microsoft have started to commercialize its use. Four important de
Hemant Warudkar | 22 Sep 2016
